Managing retail store closures during lockdown

If there’s one thing 2020 forced us to do, it was to adapt to change – and fast! As all retail stores across Victoria closed during Stage 4 restrictions and business models changed, our priority was to ensure that there would be no obstacles for our clients as customers purchased online.

For one client when their doors closed, we worked behind the scenes to create a brand-new processing area (within two weeks) to cope with the transition and successfully manage an additional volume of 3000 online orders per week. Of the 43K units counted, less than 1% of their SKU’s had a net variance of three units. We were able to achieve these results because we scan cartons IN and individual products OUT.

Another client who had transitioned to Cross Docks during the height of uncertainty and during the lockdown period was up and running within two weeks. And then went on to have an increase of 350% for online orders and we never missed a beat.

Our number one priority has and always will be customer service, and while 2020 has had its challenges; we have exceeded (even our own) expectations! Above and beyond.

These amazing results were achieved while adhering to strict COVID-19 procedures and a reduced workforce of 33%.