If there’s one thing 2020 forced us to do, it was to adapt to change – and fast! As all retail stores across Victoria closed during Stage 4 restrictions and business models changed, our priority was to ensure that there would be no obstacles for our clients as customers purchased online.
For one client when their doors closed, we worked behind the scenes to create a brand-new processing area (within two weeks) to cope with the transition and successfully manage an additional volume of 3000 online orders per week. Of the 43K units counted, less than 1% of their SKU’s had a net variance of three units. We were able to achieve these results because we scan cartons IN and individual products OUT.
Another client who had transitioned to Cross Docks during the height of uncertainty and during the lockdown period was up and running within two weeks. And then went on to have an increase of 350% for online orders and we never missed a beat.
These amazing results were achieved while adhering to strict COVID-19 procedures and a reduced workforce of 33%.
Michael brings his management skills to Cross Docks having worked for major FMCG brands at Toll Logistics, where he managed deliveries to multi-nationals including Coles supermarkets. Approaching a decade of service Michael brings his amazing energy to Cross Docks and continues to be known and respected for his positive attitude.
Bikram joined Cross Docks Australia 16 years ago just as the business was hitting it’s stride and has been a pivotal employee. Bikram is one of our most dedicated and long serving employees and our longest serving manager. Today, he continues to play an instrumental advisory role to customers and a leadership role to his team.
In 2004, Shan founded Cross Docks Australia after many years experience in the freight and logistics industry. This year we celebrate 20 years of success in business! In two decades Cross Docks has transformed from a small start-up with just one employee and two investors, to a thriving business which today turns over in excess of $10m. This sustainable growth belies the incredible value we have created for our clients.