About Us

Cross Docks Australia is a specialised, agile and responsive 3PL with a sole focus on protecting, managing and moving your brand’s most valuable asset – your stock.

Founded in 2005 by Shan Manickam as a small start-up, Cross Docks today has over 25 global and international clients and along the way has achieved an enviable reputation with a proven track record.

Every product, every box, every brand in our warehouse is treated as if it were our own.

With close to 100 employees including senior managers, many of whom have been here from the start, the Cross Docks team runs like a well-oiled machine. The lessons we’ve learnt in building a business from scratch underpin our values and drive our exceptional customer service levels.

Our goal is the same as yours – getting the right product to the right place at the right time, and we exist to take the stress and operational hassles away from brands who have much better things to do with their time.

Our Performance Tools

We give clients back the time they need – to plan, develop and run their business. They still have control and access to data, but not the hassles or responsibilities. We use four key performance tools to achieve this.

Agility

Whether it’s transitioning your stock, a global pandemic or a seasonal spike we are always prepared and pro-active to shift gears when needed. Our goals are the same as our yours – to deliver a consistent customer experience, every time. We’re ready when you are.

Automation

Our Warehouse Management System is at the core of our business. We have continued to invest and improve the functionality of the system to better benefit our customers. Real time data and reports that are easy to understand give our customers the power to make informed business decisions to maximise productivity.

Attitude

Attitude – is everything ! Our team of close to 100 staff are trained and focused to reach the same goals as our customers.Getting the right product, to the right place at the right time. Every product and every brand in our warehouse – we treat as it it’s our own. We love what we do.

Accuracy

Our WMS capabilities include a perpetual 24/7 counting process called automated cycle counting. It’s like doing a stock-take 15 days a day on each product, removing the risk of errors and increasing accuracy.

We’re a progressive warehouse management business with multiple sites in Western Melbourne, close to ports and transport hubs. And a trusted partner to leading national brands and small boutique businesses.

Cross Docks is privately owned and operated.

Team Work Makes the Dream Work

Cross Docks was founded in 2004 by Shan Manickam who is proud to have grown a local business which has created jobs for more than 80 Victorians.

Shan Manickam

Founder

Bikram Singh

Bikram Singh

Operations Manager

Michael Van Vo

Michael Van Vo

Operations Manager

Paul Cowell

Operations Manager

Case Studies

Read more about case studies and testimonials from the people that benefited from our work.