In 2004, Shan founded Cross Docks Australia after many years experience in the freight and logistics industry. This year we celebrate 20 years of success in business! In two decades Cross Docks has transformed from a small start-up with just one employee and two investors, to a thriving business that, in the last year, has helped our clients move more than $350 million worth of retail goods. This sustainable growth underpins the incredible value we have created for our clients.

Our clients range from global, household names to local boutique enterprises, from shoe retailers to children’s prams but what they all have in common is an understanding of how transformative it can be to have someone managing the movement of your stock. Shan has strategically chosen clients to whom he can provide the highest standard of service and who see working with Cross Docks as a partnership. He always puts his feet firmly in the shoes of his customers.

Operating a business over a period of steady growth has seen Shan’s role develop from managing the entire operation to now investing in highly skilled operation managers where he can delegate and mentor. Shan has created a strong, experienced and positive workplace by investing in staff development and leadership training programs.

Shan is never afraid to do things differently and this attitude is paramount to the service his clients experience.

Jane has been with us at Cross Docks for two year and brings a wealth of experience in service administration and office management. Jane has quickly become an indispensable member of the team, not only for the quality of her extensive, technical skillset but for her bright presence in the workplace.

Jane is an excellent communicator, working across all sites of the business and helping to foster a cohesive team culture. She has proved to be a perfect cultural fit at Cross Docks, possessing a strong growth mindset and problem-solving skills. Her intelligence and flexibility to adapt ensure she can offer strong support to the operations team, but she is also adept at working independently on projects when required.

Jane has excellent analytical and organisational skills, which she successfully applies to keeping on top of a diverse workload. But she also remembers the details, fostering an environment where milestones are acknowledged and celebrated, and each employee’s contribution is appreciated.

Cross Docks Australia welcomes our new international recruit Onur McCormick to the Senior Leadership team. Onur joins us as a Project Manager and brings a wealth of experience in business analytics, product development and online channel management. He will be working cross departmentally to help improve the Cross Docks experience and results for all our customers by streamlining processes and improving efficiency.

With a skillset honed in successful North American SME’s, we hope to incorporate his experience and knowledge into the business and capitalise on his fresh ideas and enthusiasm. Onur enjoys the challenge of using his analytical skills to explore current practices and working with his colleagues to seek places for improvement, to ensure we are adapting with the needs of our customers to provide best practice in logistics, service provision.

Michael brings his management skills to Cross Docks having worked for major FMCG brands at Toll Logistics, where he managed deliveries to multi-nationals including Coles supermarkets. Approaching a decade of service Michael brings his amazing energy to Cross Docks and continues to be known and respected for his positive attitude.

His energetic approach to work rubs off on his team. Our customers benefit as he creates an efficient and customer focussed environment, allowing him to easily manage our Leo Court facility which contains over 15 accounts and a casual and fulltime workforce of almost 50 people.

By always focusing on the customer, he implements procedures to improve operational efficiency, focusing on offering support, improving speed and ensuring deadlines are met. Michael is an important and valued member of the management team.

Bikram joined Cross Docks Australia 16 years ago just as the business was hitting it’s stride and has been a pivotal employee. Bikram is one of our most dedicated and long serving employees and our longest serving manager. Today, he continues to play an instrumental advisory role to customers and a leadership role to his team.

He is constantly recognised for his attention to detail and precision in everything he does. These inherent qualities give him the necessary skills to meet warehouse operations financial objectives by forecasting requirements, scheduling expenditures and initiating corrective action.

With more than 15 years experience he has a sound knowledge of regulatory environments including OHS and trade union compliance. He has lived and breathed the Cross Docks culture and sets a wonderful example for all new staff who join the business, providing mentoring, training and upskilling for employees showing initiative and potential.

Bikram oversees our Gilbertson Road site, a space of 20,000 square metres, with an employee roster of over 50 casual and permanent staff and over 35 clients. He is the first point of contact for key clients, and valued for his honest and open communications. With an outstanding record of meeting and exceeding expectations, Bikram is the embodiment of excellence that our business strives for.