Our Services

When you choose Cross Docks to manage your most important asset, you’ll get an unparalleled level of customer service. We have a proven track record of ensuring the right product, is in the right place – at the right time. Our goals are the same as our customers. We aim for exceptional customer service every time a product is ordered.

Warehousing and Fulfillment Services

So you can spend your time running your business not running around chasing orders. Simple and seamless transitions – while there is never a perfect time to move, we can make the job easy by managing all elements of the transition. We’ll make it happen as quickly as possible, but we never cut corners.

End to end stock management – We have a proven track record protecting and managing one of your most important assets – your stock – from container or courier, to consumer.

Fragile or not – We are experts in working with fragile items and ensuring items arrive in one piece.

Compatible WMS – We use worlds best practice Warehouse Management System (WMS) for real time reporting, automated cycle counting and simple and seamless transitions. It’s unlikely there would be an EDI that our system is not compatible with.

Size doesn’t matter – whether it’s a pen or a palm we will carefully manage your mixed shipments.

Re-ticketing – no problem, should you need to respond to the changing needs of market pricing

Ready to ship POS – we can prepare products in a point-of-sale unit ready for placement in store

Returns management and processing – as your online orders increase, so do the returns. We understand these are as important to a business as the original order so we manage these with the same efficiency. We understand that customer relationships are built on trust and efficient returns are part of that.

Transport and distribution using our large volume contract rates. We offer customised fulfilment services including :

  • gift wrapping
  • voucher and offers
  • special packaging
  • Gift with purchase
  • personalised despatch notes and much more

Electronic receipting and despatching for maximum efficiency and speed to market

World’s Best Practice Operating System

Cross Docks Australia has made significant investments in technology to ensure that we can offer the most efficient and accurate services to our clients. By employing scanning technology, we have eliminated the manual, paper based methods speeding up delivery and improving inventory accuracy. We also provide real-time access to our clients through online interfaces that allow absolute transparency 24 hours a day.

Our Warehouse Management System (WMS) developed by Microlistics that is compliant with almost every EDI and offers :

  • Real time inventory reporting
  • Regular stock take through cycle counts
  • Scan packing
  • Packing list per carton can be printed

At the touch of a button and without leaving the office, clients can access more data on their stock and order movement than ever before. Thanks to our intelligent online interfaces, our clients describe the experience with 3PL as having more control over their stock, then less.

Space – When You Want It!

Or even when you don’t. With two locations and a combined capacity of over 45,000 square metres we are fully flexible to meet the demands of the marketplace. You’ll get reports with valuable information showing how much stock you have and how old the stock is, so that you can forecast and manage what stock you have on hand at anytime. Of course we’ll be there to help you through, offering advice on how best to utilise the space.

Security and Compliance

We take our duty of care very seriously. Because we are managing your stock and your reputation, we ensure we are fully compliant to all Victorian statutory and legal requirements as well as national practices and principles according to WorkSafe regulations.

Protecting Your Reputation
We put the safety of our staff at the top of our priorities. Our workplace relies on a team that is educated  on the most up to date safety requirements and are dedicated to continuous training and improvement.

We look after them so they can look after your products.

  • Workcover Insurance for all staff
  • Public Liability Insurance to the value of $20M
  • ISR & Management Liability Insurance

Protecting your products.

All products are protected and kept in pristine condition in our clean, modern warehouses. We use a combination of CCTV and back to base alarm systems. In addition to two security patrols per evening, we undertake random checks on all staff leaving the premises. The value of cycle counting is that you know exactly how much stock you have on paper and in reality, at all times.

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