People power; pivoting to online in a crisis.

When Covid lockdowns were first announced and retail stores were forced to closed, many retailers expected a huge downturn. But for those businesses that had a robust online presence, or could quickly pivot to one, online orders went through the roof. This was something many did not expect.

Fortunately for our clients Cross Docks had an incredibly dedicated staff who kept working and ensured that online orders were fulfilled throughout the crisis.  We ensured that our clients continued to receive excellent service and that their customers received their goods within the timeframes we committed to. 

We all know how the story went, but in 2020 that risk was still unknown. It is for this reason that we salute our dedicated staff who despite their own personal risk, showed up to work each and every day, to ensure we didn’t let any of our customers down. 

We worked with our savvy clients who understood the need to be flexible in a rapidly changing environment and quickly adapted to the escalating online orders.