Excerpt…Customers who previously were previously afraid to outsource are now crushing sales targets. Find out how.
Many of our long-standing customers initially had fears of outsourcing. They felt that by losing the physical presence of stock on their premises or leased warehouse, this equated to a loss of control of their process, a risk of sales loss and an increase in total cost.
Nothing could be further from the truth.
In fact, by outsourcing to a dedicated, specialised, thorough and goals orientated business like Cross Docks Australia, we can provide you with more control, transparency, accuracy and help to increase sales, while potentially decreasing your total logistics costs.
By outsourcing, you are likely to focus on your core competencies, free up working capital, have better control of your cash flow and sales forecasting, increase sales and minimise OH&S risk. It would allow you to re-deploy your existing staff to other tasks such as focusing on the strategic growth and direction of your business.
Third party specialists have the benefit of attracting and retaining skilled staff and management, with industry specific experience and disciplines. As your business grows, there would be no need to consider outlaying part of your well-earned profit in the purchase or lease of a bigger or second warehouse.
Bikram joined Cross Docks 12 years ago as the business just starting to take off and is now our longest standing manager at Cross Docks. Today, he continues to play an instrumental advisory role to customers and a leadership role to his team.
He is constantly recognised for his attention to detail and precision in everything he does. These inherent qualities give him the necessary tools to meet warehouse operations financial objectives by forecasting requirements; scheduling expenditures and initiating corrective action.
With 12 years’ experience he has sound knowledge of regulatory environments including OHS and trade union compliance. He has lived and breathed the Cross Docks culture and sets a wonderful example for all new staff who have joined since.
Managing a staff of 30 and overseeing a space of 20,000 sq metres. Being the first point of contact for key clients, Bikram has an outstanding record of always meeting and quite often, superseding expectations.
Michael Van Ho
Michael brings his skills to Cross Docks having worked for major FMCG brands at Toll Logistics, where he managed deliveries to multi-nationals including Coles. But most of all Michael brings his amazing energy to Cross Docks. After four years, he continues to be known and respected for his positive attitude.
His energetic approach to work rubs off on his team. Our customers benefit as he creates an efficient and customer focussed environment, allowing him to easily manage 6000 square metres of the Gilbertston Road warehouse, working alongside four key clients and managing a team of 10.
By always focusing on the customer, he implements procedures to improve operational efficiency, focusing on offering support, improving speed and ensuring deadlines are met.
Paul Cowell
Paul recently joined Cross Docks in July 2020 as an operations manager. There’s nothing like starting work in the middle of a pandemic to test your resilience and expertise! Paul brings 15 years of management experience having worked in high pressure environments in the hospitality industry. But you’d never know. Paul stays cool, calm and collected, an advantage as he leads his team.
He has a flexible and adaptable approach to change. Paul keeps his client’s business goals and plans at the forefront of his decisions collaborating with clients on a regular basis. It’s these pro-active communications that give him the skills to meet the requests and needs of his clients.
Paul oversees 12,000 square metres of the warehouse space, leading a team of 30 and managing 10 clients.
Shan Manickam
In 2004 Shan created Cross Docks after spending many years in the freight and logistics industry. And in 15 years, Cross Docks has transformed from a small start-up with just one employee and two investors, to a thriving business which today turns over in excess of $10m. This sustainable growth demonstrates how ‘slow and steady’ wins the race.
With a customer base in the wholesale and retail industry, Shan has strategically chosen clients that he knows he can provide the highest standard of service. But importantly, he has built a positive work culture and always puts his feet firmly in the shoes of his customers.
Operating a small business over a period of steady growth has seen Shan’s role develop from managing the entire operation to now investing in highly skilled operation managers where he can delegate and mentor.
Shan is never afraid to do things differently and this attitude is paramount to the service his clients experience.