Head office: 3/1 Gilbertson Road
Laverton North, Victoria, Australia 3026
Phone: +61 3 9368 8333 | Fax: +61 3 8368 2851 | Email: info@crossdocks.com.au
Cross Docks Australia is a
specialist provider of
logistics services.

We tailor solutions to the
specific needs of our clients
providing services that are
Professional, Proficient
and Precise.

Clients & Testimonials

"At Cross Docks Australia we have helped our clients expand and improve their businesses by providing exceptional warehouse and logistics solutions. But why take our word for it?"

 

 

"At Louche (Clothing) Ltd, we operate a high end boutique wholesaling business from Hong Kong. In order to operate efficiently in the Australian market place, we need a logistics partner that can meet both our needs and more importantly our customer's needs.

Cross Docks Australia have provided us with a service that focuses on attention to detail, quality and on time service. We have been extremely pleased with the professional yet personalized service, clear and timely communication and well considered induction into their system that provided for our particular needs.

I would have no hesitation in recommending Cross Docks Australia to anyone looking to partner with a value orientated logistics service provider."

Aleida Harger

Director




 

 

"It has been a great move to Cross Docks. In the space of 6 months we noticed many benefits to our business. Cross Docks' efficient warehouse management system means no more regular trips to the warehouse and frees up time for us to focus on our business. With a professional team managing our inventory, stock levels are correct, picking errors are negligible and orders are dispatched with invoices within 48 hours of orders being placed.

Additionally we find their team friendly to deal with, easy to work with and every request no matter how large or small is dealt with the same level of urgency. We look forward to growing the partnership over the years to come."

- Julie-Anne Croes and Prue Bowman

Mila & Milo distributors of Claesen's Jnr

 


"The level of efficiency and professionalism that Cross Docks brings to the logistics side of our business has played a big part in the success of our business. The accurate picking and timely dispatch of our orders has been a critical in allowing our business to grow. The systems that we have established between our organisation's both from an IT perspective and operational perspective have resulted in an efficient working relationship.

 

In addition to managing our orders, Cross Docks coordinated the assembly and distribution of corporate hampers to our clients. Again the professionalism with which it was managed ensured that all complex tasks were performed on time and without a hassle. For our first time hamper distribution I believe that it is a credit to all parties involved."

- Marty Dillon

3Fish

 


 

"Since transferring our logistics to Cross Docks Australia we have freed up hours a day to focus on design, manufacture, sales and marketing. Previously we were making do with office space and had to juggle the logistics ourselves. We have now expanded our range and are enjoying significant growth in the business, it was most definitely a step in the right direction for our business development.

The team at Cross Docks Australia took the time to understand our business needs, making us feel completely comfortable in making the decision to hand over these day to day operations. Outsourcing was certainly a positive step towards giving our team back much needed time!

- Melanie McLeod

Cocoon Couture

 


Albi Imports is one of Australia's premier homeware and giftware importers. Their stable of brand includes Amalfi, MasterChef, KitchenCraft, Simple Human, Marinex and many more. Established more then 20 years ago, importing recycled glassware from Spain, Albi Imports has experienced incredible growth in just under a decade. It is now a dominant force in the homeware industry importing a wide range of kitchenware, homeware, glass and ceramics, tabletop and textile designs, from all over the world.

When Cross Docks Australia first meet with Albi Imports the business had almost tripled in size with a huge increase in their product range and the complexity of their warehousing and fulfilment requirements. This resulted in an increase in work load, demand for space and the need for more sophisticated and detailed work practices.

Milestones Achieved

In just eight weeks after taking on Albi as a client Cross Docks had achieved the following tangible benefits and the warehouse was running like a well-oiled machine:

  • Staff levels and activity were appropriately managed with a rostering system that accommodated peak times and staff deployed to suit their skills. By taking over the warehouse staffing, it was one less headache for Albi and Cross Docks were able to manage staff numbers with greater accuracy.
  • The warehouse increased order throughput by 50% and decreased order turnaround from 5 day average to less than 2 day average.
  • Number of units picked per hour had also increased by 50% with the increased efficiency flowing through to all aspects of the business.
  • Moved the stock to a new warehouse with custom-designed layout.

"The team at Cross Docks ensured a smooth transition and allowed us to concentrate on our customers at a time when our business had experienced incredible growth. The professionalism and attention to details was vital to see us through this important time. We continue to enjoy a very positive, open business relationship with Cross Docks Australia and hope this continues into the future.

Martin Susskind

- Albi Imports

Our Clients

 
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